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About Laurie
As the President and founder of Laurie Flasko & Associates Inc. (LFA), Laurie has been providing innovative business solutions for her clients for more than fifteen years, and is an advocate for enhancing the Customer Experience.
She also brings more than 20 years of experience in the fields of leadership development, team building, and customer service training across a diverse range of industry sectors from Government, Hospitality, Manufacturing, Not-for-profit, Healthcare and Gaming.
Among her credentials Laurie Flasko is a Certified Master Trainer, Certified Business and Life Coach, and also has certifications in Human Resource Management, Myers Briggs Type Indicator, Personality Dimensions, and Thiagi Group – Games and Experiential Learning.
LFA’s philosophy centres around the belief that in order to maximize your competitive business advantage you need to turn your customers into brand advocates. She believes that your own company culture and workforce are the keys to this success.
The services offered by Laurie and her Team of industry experts, allow you to identify your greatest areas of opportunity and have programs tailored for your specific needs, ultimately providing you with the ability to transform your Team and business.
She first empowers her clients to build a solid foundation of service standards, and then accelerates momentum through practical tools designed to create memorable customer experiences, differentiating you from your competition.
Through consulting, keynotes, and customized training workshops LFA will help deliver consistent, renowned Customer Experiences. These will build highly satisfied customers that will result in brand loyalty, advocacy and ultimately company growth and profitability.
LFA has experience extending from small business to Fortune 500 companies and the same amount of care and attention is brought to each client. A snapshot of organizations include General Motors Canada, Scotiabank, Stitch It Group, White Oaks and Conference Resort & Spa, Doyle Security, Region of Niagara, Unilock, Ontario Retirement Communities Association, General Mills.
Is your Team truly optimized?
Are you offering a differentiated service?
Are your customers brand advocates?
Laurie Flasko & Associates can take you there.
Dare to imagine...
She also brings more than 20 years of experience in the fields of leadership development, team building, and customer service training across a diverse range of industry sectors from Government, Hospitality, Manufacturing, Not-for-profit, Healthcare and Gaming.
Among her credentials Laurie Flasko is a Certified Master Trainer, Certified Business and Life Coach, and also has certifications in Human Resource Management, Myers Briggs Type Indicator, Personality Dimensions, and Thiagi Group – Games and Experiential Learning.
LFA’s philosophy centres around the belief that in order to maximize your competitive business advantage you need to turn your customers into brand advocates. She believes that your own company culture and workforce are the keys to this success.
The services offered by Laurie and her Team of industry experts, allow you to identify your greatest areas of opportunity and have programs tailored for your specific needs, ultimately providing you with the ability to transform your Team and business.
She first empowers her clients to build a solid foundation of service standards, and then accelerates momentum through practical tools designed to create memorable customer experiences, differentiating you from your competition.
Through consulting, keynotes, and customized training workshops LFA will help deliver consistent, renowned Customer Experiences. These will build highly satisfied customers that will result in brand loyalty, advocacy and ultimately company growth and profitability.
LFA has experience extending from small business to Fortune 500 companies and the same amount of care and attention is brought to each client. A snapshot of organizations include General Motors Canada, Scotiabank, Stitch It Group, White Oaks and Conference Resort & Spa, Doyle Security, Region of Niagara, Unilock, Ontario Retirement Communities Association, General Mills.
Is your Team truly optimized?
Are you offering a differentiated service?
Are your customers brand advocates?
Laurie Flasko & Associates can take you there.
Dare to imagine...
“...this training program has made a real difference for us. The return on investment has been measurable and we believe the benefits will be long lasting”.
“...content of Laurie's training program are
consistently meaningful and relevant leading participants to an increased degree of involvement in the entire training process”.
consistently meaningful and relevant leading participants to an increased degree of involvement in the entire training process”.
“On-going support and consultation continues to build on existing programs and pave the way for future sessions”.
