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| Clients |
What customers are saying" Laurie is a dynamic and engaging facilitator who has the ability to make participants feel comfortable and at ease, leading to a greater level of learning transfer. We have had Laurie develop several customized training programs for our Four Diamond, Five Star property in the past, including leadership, customer service, health & safety and interview training. We find that the content of Laurie's training programs are consistently meaningful and relevant leading participants to an increased degree of involvement in the entire training process. "
Ameer Wakil Chief Operating Officer White Oaks Conference Resort & Spa " Our company has been around since 1919 and service excellence has always been a high priority for us. We enjoy a solid reputation as a quality company with high quality services. We are always looking to raise the bar higher so we retained Laurie Flasko to put together a customer service and leadership training program. Everyone on our team was very enthusiastic about the training we received from Laurie. She took the time to understand our company and then used that understanding to personalize the program for us. She has a teaching style that is both fun and highly engaging. This translates into a more enjoyable learning experience and, in the end, the message sticks. We learned tools that have made us better leaders and, at the same time, these tools are helping us to do an even better job in satisfying customers. Laurie’s training program has made a real difference for us. The return on investment has been measurable and we believe the benefits will be long lasting. "
John Doyle President and Chief Executive Officer Doyle Security " I consider Laurie part of our company. Working with Laurie was a pleasure; she took the time to really understand our company and our needs. A full day workshop was created for our Customer Service department that was not only tailored to fit, but was engaging throughout. Our employees are still talking about it. Laurie also conducted a follow up meeting with our General Managers to review the strengths and weakness of our customer service department. Going forward Laurie Flasko Consulting will be part of our team."
Jeannie Slade Brand Manager Unilock " Working with Laurie Flasko Consulting has been a wonderful relationship that continues to grow. The flexibility shown in developing content for training sessions made it a true fit for our organization. On-going support and consultation continues to build on existing programs, and pave the way for future sessions. "
John Panici Human Resources Manager HOCO Entertainment & Resorts " Laurie took the time to learn about the needs of our club and incorporated that into her training program. She created a great environment for learning and provided follow up and support to ensure the training was successful. "
Dave Fox CCM General Manager The Oakville Golf Club " The feedback I have received thus far is nothing short of outstanding!!! Once again thank you for a fun, insightful and educational afternoon! "
Dean Hill Manager Field Support & Project Managment Office Scotia Private Client Group " I’ve attended several training sessions by Laurie Flasko. She led an inspiring workshop for us when hosting General Motors, Women’s advisory Council annual meeting with our National and all locals at Cami. You will never be bored. Laurie kept us all fully engaged and enthusiastic. She helped me understand that no matter what field you are in, customer service is critical and virtually the same. We all have something to learn in this area. She inspired me to be a better leader and realize that all the people I work with day after day are one of my customers. " Michele Martin Chair-Women in Manufacturing Committee National Women’s Advisory Council General Motors of Canada " Laurie is an engaging speaker who delivers an excellent program. Her down to earth approach is appealing and helps learners relate to what she is teaching. Laurie’s common sense approach to customer service training made it easy for ORCA’s members to understand how it applied to their workplace, their team, and to them. It’s always a pleasure working with Laurie. "
Jill Voytek Manager of Public Affairs & Communications Ontario Retirement Communities Association (ORCA)
Some of our Clients have included:
Comments participants have made after attending our workshops:" Thank you for sharing your knowledge and experience. Laurie was excellent! Fun interesting, motivating program. " " Fantastic — very informative and invigorating … " " Excellent delivery of course — variety of presentation techniques made course very enjoyable. Thank you — it was great to get a ' motivational boost ' today. Informative, interactive & chocolate — what more could you ask for! Great Guest speaker who provided new tools to use everyday. " " Thank you Laurie! I will incorporate a lot of what you did in my presentations. Presenter was a great example of the presentation. You were excellent! " " … I supervise 18 employees who all have very different personalities. I can apply these hints and strategies to everyone. I enjoyed this training workshop very much. It was fun and informative." " I personally feel I received a lot of additional knowledge, advice and encouragement through this program and would highly recommend it. " " Very good reinforcement to get us back on track with what is really important. Laurie very knowledgeable and an excellent facilitator. " " First let me say how much I enjoyed yesterdays meeting as usual very informative. We all need refreshers on service and that’s exactly what we got. " " … and I believe anyone in the service industry would benefit from hearing you speak. I certainly walked away with a better understanding of how I deliver service and definitely areas I could improve on. " " First of all I want to let you know I thought your presentation was excellent. I think all would benefit from attending. " |
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