laurie flasko header
laurie flasko main picture

What Clients Are Saying

What Clients Are Saying
Some Of Our Clients
Participant Comments

What Clients Are Saying

"Laurie Flasko gets my highest recommendation without any hesitation as an executive coach and mentor. I have had the honor of knowing Laurie for over ten years and I have gained respect and admiration for her. She has the ability to recognize and understand both business and personal items and help guide focus and attention where needed.

I found her guidance, suggestions and observations to be thought provoking and insightful. Laurie is masterful at guiding self-realization and improvement and has helped make me a better leader and person. Thank you Laurie. "

Kevin Stone
Chief Operating Officer
Doyle Security Systems, Inc.

"I have known Laurie for more than five years in her capacity as a trainer and more recently benefited from her leadership coaching.

Laurie possesses a strong understanding of the challenges that organizations and people face, especially in times of change. She is able to identify the root cause of challenges that lead to the development of thoughtful and effective people strategies.

Laurie inspires trust, teamwork, and commitment. Her credentials speak for themselves and I can attest to the value of her insights and support."

Shelley Parker
Director, Customer Service
Horizon Utilities Corporation

"Laurie has been an excellent coach for me, challenging me in my thinking and pushing me outside of my comfort zone to make improvements in my life. Laurie's gentle style is very effective, calmly suggesting new ways of looking at something or asking questions to reorient my thoughts. Laurie has been instrumental in boosting my self-confidence, which was my primary need in seeking out her services. I'd recommend Laurie to anyone looking for some coaching!"

Megan Hall
People & Strategy Leader
Believer in Kindness & Gratitude, MBA, CHRL

"Laurie is an experienced, kind, caring coach. Her coaching style and vast leadership experience helped me develop my leadership skills. her insight into personal growth and envelopment opened doors for me that I couldn't see without her help. I'd highly recommend Laurie as a professional coach to anyone seeking to move forward in their professional career."

Nicole Beauregard
Health Care Leader

"Laurie is a great coach. She is warm, caring and easy to talk to; she listens carefully; and she asks great questions that make me think about things differently and consider things I would not have considered otherwise. She always helps me to find a path forward."

Dale Cooney
Deputy Registrar
Alberta College of Pharmacists

"When I first connected with Laurie I had two issues I needed help with. The first was to tackle some short term goals, and the other was to examine where I thought I would be for the next five years. Laurie helped me with both. Our sessions were planned to fit my schedule and I always went away feeling that it was great use of my time. Laurie made me feel completely comfortable and that our conversations were confidential. I also always felt she had my best interests at heart and made me be accountable to myself."

Carrie Zeffiro
Executive Director
Pathstone Foundation

"I have benefited greatly from Executive Coaching sessions with Laurie. She encourages me to be a fearless and ethical leader and to stick to our mission at Project SHARE to advocate and empower marginalized members of our community. I now slow down to speed up and take more time to plan my day. After a session with Laurie, I have the energy I need to be a dedicated member of a great team making a difference in Niagara!"

Diane Corkum
Executive Director
Project SHARE

"There are some wonderful results after my coaching work with Laurie. As a leader of an organization I have gained or strengthened my leadership skill and renewed the vision of our agency.

Working on communication has given me more clarity, more confidence and assistance in what I have to offer within the agency and while reaching some of my personal goals as well.

You will not be disappointed with these coaching skills if you were to participate in coaching with Laurie Flasko. She is committed to helping you reach your goals in a truly meaningful way and as you try new approaches. In dealing with your professional skills, you will surely gain much more from a managing perspective. You will learn more about yourself and make changes that others may acknowledge before you do. "

Ken MacKenzie
Executive Director
ARID Group Homes

"What makes Laurie a great coach is that she creates and environment that is safe to work within. Her warm personality allows you to be comfortable quickly and to get down to work. Laurie takes your best interest to heart. She very quickly guides you with powerful questions and holds you accountable to what you say you are going to do. Working with Laurie allowed me to generate faster results and outcomes to the issues that I presented with long term solutions. If your not working with Laurie I only have one question, Why not? "

Corby Furrow
Director of Human Resources

"Laurie is a dynamic and engaging facilitator who has the ability to make participants feel comfortable and at ease, leading to a greater level of learning transfer.

We have had Laurie develop several customized training programs for our Four Diamond, Five Star property in the past, including leadership, customer service, health & safety and interview training.

We find that the content of Laurie's training programs are consistently meaningful and relevant leading participants to an increased degree of involvement in the entire training process."

Ameer Wakil
Chief Operating Officer
White Oaks Conference Resort & Spa

"The weekend team building session was an amazing experience. The obvious benefits of creating a more functional team notwithstanding, it was also a very effective exercise offering critical insights into yourself and your colleagues. I came away with a much better understanding of how a team should function and as importantly, what motivates individual team members. A very enlightening weekend!"

Geoff Goodyear
Universal Helicopters Newfoundland and Labrador LP

"Great session. Teamwork leads to success when it is embraced, nourished and allowed to grow to its full potential. Looking forward to being part of this developing teams ride to success."

Les A. Lawson, CMA
Chief Financial Officer
Nunatsiavut Group Of Companies

"Those are words you love to hear when planning an event. Because of Laurie's easy going demeanor and ability to get people involved, our goal of putting into action our networking skills, was a huge success! She made it so comfortable with her customized "ice breakers" and had the entire group participating and really enjoying themselves at the same time.

If you're looking for someone to help get people to participate and learn, then Laurie is the Facilitator you're looking for!

Thanks for your help in practicing our networking skills!"

Laura Beck
The Venue Counsellor

"I would like to take this opportunity to express our sincerest thanks for the exceptional customer service training sessions you delivered to the staff at the Town of Pelham. Our residents and customers are our first priority and we strive to exceed their expectations in everything we do."

Laurie Flasko and Associates have unquestionably exceeded our expectations and we most certainly look forward to working with you again in the future."

Cari Pupo, MBA, CGA
Treasurer/Director of Corporate Services
Town of Pelham

"At the Americana Resort we are host to a variety of guests and it is paramount to us that each of our guests feel like they are part of our family. We retained the services of Laurie Flasko and Associates to assist us in our efforts to raise our customer service to the next level. Laurie took the time to familiarize herself with our business and design a customized program for us that included leadership and customer service training as well as team building exercises.

We were impressed with Laurie’s ability to conduct each session with the same level of passion and enthusiasm. Her realistic and down to earth approach to customer service made the content she delivered easily relatable to all participants. Laurie is a dynamic and engaging speaker who has provided our team with valuable tools that will allow them to grow both personally and professionally while delivering a higher level of service to our guests.

We continue to be appreciative of the ongoing follow up and support she provides to our team and look forward to our ongoing relationship. We would not hesitate to recommend Laurie’s services to any organization looking to strengthen their team."

James DiBellonia
Managing Partner
Americana Conference Resort & Spa

"Laurie was a great facilitator for our customer service training. She was professional, entertaining and you could tell she loves her job!

It was one of the most valuable training sessions I’ve participated in!"

Carol A. Benoit
Citizenship and Immigration Canada

"Laurie designed and delivered an outstanding program for our team. She focused on team building, change management and the strengths of each team member.

Her style of presentation was extremely effective and engaging throughout the entire day.

Many commented that it was by far the best and most productive team building exercise they had ever experienced."

Taylor Glover
Walker Environmental Group Inc.

"Laurie facilitated a lunch and learn session for our organization and she was fantastic! She was very knowledgeable, had lots of energy and has a great presence in front of a large audience.

We received very positive feedback from the participants."

Jennifer Lindley
Lead, Training and Development
Horizon Utilities Corporation

"I’ve attended several training sessions by Laurie Flasko. She led an inspiring workshop for us when hosting General Motors, Women’s advisory Council annual meeting with our National and all locals at Cami.

You will never be bored. Laurie kept us all fully engaged and enthusiastic. She helped me understand that no matter what field you are in, customer service is critical and virtually the same. We all have something to learn in this area.

She inspired me to be a better leader and realize that all the people I work with day after day are one of my customers."

Michele Martin
Chair-Women in Manufacturing Committee
National Women’s Advisory Council
General Motors of Canada

"The feedback I have received thus far is nothing short of outstanding!!! "

Dean Hill
Field Support & Project Management Office
Scotia Private Client Group

green arrowView More Client Testimonialsgreen arrow

"Laurie's combination of excellent speaking skills, along with her rapport building and organizational aptitude has enabled her to be a highly effective facilitator."

Lisa Panetta, M.Sc.
Clinical Supervisor
Community Addiction Services of Niagara

"She is a dynamic individual and sessions with her are fun educational and for some life changing."

Diane Corkum
Assistant Executive Director
Project S.H.A.R.E. of Niagara Falls Inc.

"Laurie put an extreme amount of time and effort into creating an all-day presentation/workshop for our clinic that was specific to our staff's and clients' needs.

Laurie was very personable and relatable and made our whole day informative, interactive and fun. She was able to present us with situations and role-playing scenarios that would benefit our learning experience to the utmost potential.

Laurie was a pleasure to work with and we feel that we will all take away valuable information and suggestions that will benefit our clinic immediately and well into the future. Thank you, Laurie!"

Jeff Aird
Niagara Orthopaedic Institute

"I invited Laurie to speak to our staff on how to deal with difficult customers. She engaged our group with her humor and storytelling.

She was able to do this with an authenticity that captured the attention of the entire room. Our staff was pleased with the tools she provided them."

Steve Richardson
General Manager
Niagara Duty Free

"The Going All In presentation provided to us by Laurie Flasko was a great teambuilding workshop for our management staff. The workshop exceeded our expectations with the interactive presentation and energetic group activities. Our team is continuing to discuss our workshop and what we learned about ourselves and each other. The Boys & Girls Club would recommend Laurie Flasko and her organization to anyone wishing to provide training to their staff.”

Thanks again Laurie and hope to work with you again in the future. "

Leanne Fochuk
Programs and Human Resources Coordinator
Boys & Girls Club of Niagara

"Thank you for facilitating our team building day. We had a couple of skeptics on board, but I believe that each attendee had not only fun, but took home some valuable things to think about. It made our strategic planning easier the following day as some trust and understanding had been built between members.

We look forward to a strong year ahead because we did the foundation work right at the beginning...oh and the cardboard boats!...we still talk about it."

Angela Higgins
2010 President
Niagara Association of REALTORS®

"Our company has been around since 1919 and service excellence has always been a high priority for us. We enjoy a solid reputation as a quality company with high quality services. We are always looking to raise the bar higher so we retained Laurie Flasko to put together a customer service and leadership training program.

Everyone on our team was very enthusiastic about the training we received from Laurie. She took the time to understand our company and then used that understanding to personalize the program for us. She has a teaching style that is both fun and highly engaging. This translates into a more enjoyable learning experience and, in the end, the message sticks.

We learned tools that have made us better leaders and, at the same time, these tools are helping us to do an even better job in satisfying customers. Laurie’s training program has made a real difference for us. The return on investment has been measurable and we believe the benefits will be long lasting."

John Doyle
President and Chief Executive Officer
Doyle Security

"I consider Laurie part of our company.

Working with Laurie was a pleasure; she took the time to really understand our company and our needs. A full day workshop was created for our Customer Service department that was not only tailored to fit, but was engaging throughout. Our employees are still talking about it.

Laurie also conducted a follow up meeting with our General Managers to review the strengths and weakness of our customer service department.

Going forward Laurie Flasko Consulting will be part of our team."

Jeannie Slade
Brand Manager

"Working with Laurie Flasko Consulting has been a wonderful relationship that continues to grow. The flexibility shown in developing content for training sessions made it a true fit for our organization. On-going support and consultation continues to build on existing programs, and pave the way for future sessions."

John Panici
Human Resources Manager
HOCO Entertainment & Resorts

"Laurie took the time to learn about the needs of our club and incorporated that into her training program. She created a great environment for learning and provided follow up and support to ensure the training was successful."

Dave Fox CCM
General Manager
The Oakville Golf Club

"Laurie is an engaging speaker who delivers an excellent program. Her down to earth approach is appealing and helps learners relate to what she is teaching. Laurie’s common sense approach to customer service training made it easy for ORCA’s members to understand how it applied to their workplace, their team, and to them. It’s always a pleasure working with Laurie."

Jill Voytek
Manager of Public Affairs & Communications
Ontario Retirement Communities Association (ORCA)

"I have had the pleasure of working collaboratively with Laurie over the last 8 years. Recently we identified the need for a customized team training day and Laurie was the first person I thought of. Her expertise in tailoring information and exercises to maximize learning is unsurpassed. Laurie was able to create a challenging day for our team members from different departments and bring them together resulting in team strengthening and a greater understanding of ourselves individually and as a team. Laurie relates easily to her audience and successfully engages them as she facilitates.

Feedback I received from my staff included comments such as (she was) “fantastic facilitator”, “really motivating”, “great style, she captured everyone”, “when can we get her back”.

I highly recommend Laurie as a trainer, guest speaker and team motivator should your company ever need someone."

Shelley Wilson
Program Manager
Bethlehem Housing and Support Services of Niagara

"We recently held our annual National Managers’ Conference at White Oaks Resort & Spa in Niagara-on-the-Lake.

During our venue selection process, we were very impressed with the customer service ethic of the staff throughout the resort. With customer service as our corporate mandate for 2010, we inquired if a spokesperson from the resort would be interested in giving a brief presentation to our group.

We were referred to Laurie Flasko who leads all customer service training for White Oaks Resort. Laurie was engaging, dynamic and completely captivated the audience.

Looking back, we wish there had been more time in our agenda to extend Laurie’s presentation as our group found it to be very relevant and highly motivating. "

Laurel Arnott
Vice President, Client Services
Arcturus Realty Corporation

"We always look forward to workshops with Laurie Flasko. She is a dynamic individual and sessions with her are fun, educational and for some, “life changing.”

We recently hired a few new people at the same time demands on our agency were increasing. It was a period of adjustment and tough on some of us. Laurie did a stress relief workshop with the staff and I noticed an immediate change. It was as if our entire team was “walking on air.”

People are much more considerate of each other and work much more as a cohesive “team.” As a manager, I couldn’t ask for better results from a 3 hour workshop! "

Diane Corkum
Assistant Executive Director
Project S.H.A.R.E. of Niagara Falls Inc.

green arrowHide More Client Testimonialsgreen arrow

Some Of Our Clients Have Included:
  • Alectra Utilities
  • Americana Conference Resort and Spa
  • Arcturus Realty Corporation
  • BCU Financial Credit Union Insurance Services
  • Big Brothers and Big Sisters of St.Catharines
  • Bethlehem Project
  • Boys and Girls Club of Niagara
  • Canadian Addictions and Mental Health
  • Canadian Institute of Management
  • Canadian Mental Health Association
  • Certified General Accountants of Ontario
  • Chippawa Presbyterian Church
  • Citizenship and Immigration Canada
  • Community Addictions Services of Niagara
  • Conservation Authority
  • Credit Union Insurance Services
  • CULA Convention (Credit unions)
  • Distress Centre
  • Doyle Security Systems
  • Durham District School Board
  • Flamboro Racetrack Slots
  • Fort Erie Duty Free
  • Gambling Support Services
  • General Mills
  • General Motors
  • Global Vintners
  • HOCO Entertainment Resorts
  • Holiday Retirement Corporation
  • Horizon Utilities
  • IHSA (Infrastructure Health and Safety Association)
  • Infinite Healing
  • Insurance Institute
  • International Association of Exhibitions
    and Events Conference
  • John Howard Society
  • Level 5 Strategic Partners
  • Miss’es Clean
  • Metro
  • Niagara Academy of Sports
  • Niagara Alcohol and Drug Assessment Service
  • Niagara Association of Realtors
  • Niagara College of Applied Arts and Technology
  • Niagara Duty Free
  • Niagara Falls Girls Minor Hockey
  • Niagara Falls Rapids Midget A Team
  • Niagara Health System
  • Niagara Orthopaedic Institute
  • Niagara Realtors
  • Niagara Victim Crisis Support Services
  • Oakville Golf Club
  • Ontario Long Term Care Association
  • Ontario Lottery and Gaming Corporation
  • Ontario Works Employment Services Division
  • PCMA - Innovation Convention
  • Peterborough & the Kawarthas Tourism
  • Project Share
  • Public Health, Niagara Region
  • Public Health, York Region
  • Quest Community Health Center
  • The Regional Municipality of Hamilton
  • The Regional Municipality of Niagara
  • School Boards
    • Education Foundation of Niagara
    • District School Board of Niagara
    • Catholic School Board of Niagara
    • Hamilton District School Board
    • Peel District School Board
  • Scotiabank
  • Scotia Private Client Group
  • Stitch It Group
  • The Spa at White Oaks
  • St Andrew’s Presbyterian Church
  • The Town of Fort Erie
  • Town of Pelham
  • Unilock
  • Walker Environmental Group Inc.
  • Waste Management Services, Niagara Region
  • Wellness Institute of Niagara
  • White Oaks Conference Resort and Spa
  • Women’s Leadership Counsel
Comments Participants Have Made After Attending Our Workshops:

" Thank you for sharing your knowledge and experience. Laurie was excellent! Fun interesting, motivating program. "

" Fantastic — very informative and invigorating … "

" Excellent delivery of course — variety of presentation techniques made course very enjoyable. Thank you — it was great to get a ' motivational boost ' today. Informative, interactive & chocolate — what more could you ask for!
Great Guest speaker who provided new tools to use everyday. "

" Thank you Laurie! I will incorporate a lot of what you did in my presentations. Presenter was a great example of the presentation. You were excellent! "

" … I supervise 18 employees who all have very different personalities. I can apply these hints and strategies to everyone. I enjoyed this training workshop very much. It was fun and informative."

" I personally feel I received a lot of additional knowledge, advice and encouragement through this program and would highly recommend it. "

" Very good reinforcement to get us back on track with what is really important. Laurie very knowledgeable and an excellent facilitator. "

" First let me say how much I enjoyed yesterdays meeting as usual very informative. We all need refreshers on service and that’s exactly what we got. "

" … and I believe anyone in the service industry would benefit from hearing you speak. I certainly walked away with a better understanding of how I deliver service and definitely areas I could improve on. "

" First of all I want to let you know I thought your presentation was excellent. I think all would benefit from attending. "

     Video Testimonials

Martine Robinson
Education Officer/Staff Development
Durham District School Board

Sheri Morin
Executive Assistant to VP & CFO
Henry Schein Canada Inc.

Tom Vanderlip
General Manager
PGA of Canada Executive Professional,
Peninsula Lakes Golf Club

Danielle Fauquier
Human Resources
Walker Environmental Group

Carol A. Benoit
Citizenship and Immigration Canada

Donna Strong
Manager Customer Relations


Lucy Resendes
Operations Supervisor
Citizenship and Immigration Canada

Carol, Kathy and Mary
Citizenship and Immigration Canada
laurie flasko logo
• Customized Training • Creating the Customer Experience
• Team Building • Leadership Development
• Key Note Speaking • Business and Life Coaching