Customer Service

Laurie Flasko & Associates Inc. has been providing businesses with extraordinary results for over the past decade. Laurie Flasko & Associates have been helping businesses build loyal and meaningful relationships with their customers by Creating Extraordinary Service for all functional levels of the organization.

Fundamental to our company is the creating extraordinary service element. We offer a variety of solutions for your business needs that are both interactive and meaningful, creating an enjoyable and fun learning experience for all team members.

Our main belief is that a customer should feel important, welcomed, understood, and taken care of at every point of contact. Our training is customized and the way we do that is by getting to know your company. Our on site business analysis, which is unrivaled in the training industry, uses a variety of methods (such as observations, surveys, focus groups, mystery shopping etc.) whereby we determine your teams current performance level and tailor our training to elevate them to the next level. Our customized workshops empower employees to give ‘above and beyond’ service that guarantees customer loyalty, advocacy and ultimately growth and profitability.

We have a variety of programs to increase skills of front line employees, managers and teams.

Level One - Creating Extraordinary Service
Empower your team to take the first step toward becoming more customer service centered.

Level Two - Creating the Customer Experience
Take your service to the next level…by focusing on the customer experience, you set yourself apart from your competition.

Level One & Two - Creating Extraordinary Service for Managers
“We seldom take the time to show people what we need,
but we are disappointed when they don’t deliver.”
~ Alan Williams

Your management team will create a customer service vision, set goals, and establish non-negotiable standards leading to an exceptional customer experience at every point of contact. Your management team will learn and practice strategies to coach and motivate team members to create the customer experience that will have them raving and keeping them coming back.

Creating an Extraordinary Management Team
We recognize that teams perform better with focused practice. Our consultants are highly trained in a variety of areas that can provide laser learning and focused results. This provides an opportunity for flexibility of subject and time. See our list of workshops that can be customized to meet your business needs.

Customer Service Resources
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“A full day workshop was created for our Customer Service department that was not only tailored to fit, but was engaging throughout. Our employees are still talking about it.”

“Laurie is an engaging speaker who delivers an excellent program…Laurie’s common sense approach to customer service training made it easy for ORCA’s members to understand how it applied to their workplace…”

“Laurie kept us all fully engaged and enthusiastic. She helped me understand that no matter what field you are in, customer service is critical and virtually the same. She inspired me to be a better leader...”

“Laurie was engaging, dynamic and completely captivated the audience. Looking back, we wish there had been more time in our agenda to extend Laurie’s presentation as our group found it to be very relevant and highly motivating.”