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Coaching For Success
Supervising is about "Bringing out the Best in People"! This workshop focuses on practical skills that will help you to create a motivating environment for your employees. Exercises centre on how you can set your employees up for success, and what you can do to help them reach their professional and personal goals. You will learn straight-forward processes for coaching to train, coaching good performance, and coaching to eliminate performance problems. Learn how to make your performance discussions more productive and focused to create a satisfying and productive work environment to promote employee retention throughout your workplace.
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Communicating Effectively
Can you try and remember back to the last time you met someone you thought was a really good communicator. Was it something about their voice? Their smile? The confidence they exuded? The way they stood? Or was it a combination of all that and more? An individual’s effectiveness as a leader is affected by their ability to communicate clearly and concisely. This workshop will enhance verbal and non-verbal communication techniques both one on one and in team communications. A communication model will be introduced as well as strategies to overcome communication roadblocks. Develop effective communication skills such as active listening, reflective listening, and empathy to positively impact every aspect of your professional relationships.
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Creativity –"The Spark"
Relying on yesterday’s ideas, products and assumptions can spell failure to your company. Someone once said "Creativity is the spark of life, the vitality that stirs desires to improve and change the status quo—meaningfully, responsibly, wisely and with impact." This workshop will assist you in finding the best path that will allow you to light that spark and tap into or enhance your creative potential. Now you can get proven techniques for generating new ideas, and a blueprint for establishing a climate of innovation in this lively, interactive and hands-on seminar. You will discover new ways to break through mental barriers, ho-hum thinking and roadblocks—in order to improve performance and unleash the creative potential in yourself and your team.
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Customer Service
Energized employees impress customers, enhance image, improve positive word-of-mouth, and increase repeat business. Delivering exceptional customer service requires a consistent commitment to your customers needs. Take the first step toward becoming more customer service centred. Discover how to make every customer welcome, understood, taken care of and important. This workshop will energize participants and demonstrate practical ways you can hold on to your valuable customer base and win repeat business. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. Participants will assess their current service levels and skills and identify areas for improvement. Some of the topics include: defining exceptional service, first impressions, attitude, paying attention to details, building relationships, communication & listening skills, being creative with your service and solving customer problems.
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Customer Service for Management
Energized employees impress customers, enhance image, improve positive word- of-mouth, and increase repeat business. In order to enjoy internal customer service and repeat business, customer service has to start at the top. A Manager’s role in customer service is very different from that of a front-line employee. Besides all of the basic skills required to provide exceptional service, a manager is also a role model. A manager encourages innovative and creative ideas, creates excitement, coaches and motivates front line team members. Every management decision makes employees' lives easier or ties their hands.
This training program is for management who want to create a company culture with service by motivating, training, and enabling their employees to deliver excellent customer service. Participants will assess their current skills, identify areas for improvement and set future goals for success.
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Dealing with Conflict
Learn how to manage conflict rather than have it manage you! Conflict is all around us and most people try to avoid it. But conflict is not all bad. Rather than react to it on a purely emotional level, get the professional skills to manage disputes and disagreements positively and proactively. In any conflict each side has certain needs and/or goals that they want to meet. The conflict occurs because the proposed solutions do not meet the goals of both sides. This training session will focus on developing practical skills to resolve conflicts in a win-win way. The participants will learn different strategies for effective conflict resolution.
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Developing Leaders
Develop and refine effective management skills to strengthen the present and build for the future. In the book “First break all the rules. What the world’s greatest managers do differently”, by Marcus Buckingham & Curt Coffman, it states “A talented employee may join a company because of its charismatic leaders, its generous benefits, and its world class training programs, but how long that employee stays & how productive he is while he is there is determined by his relationship with his immediate Supervisor.” They go on to say that employees do not leave an organization, they leave a manager or supervisor. This comprehensive workshop includes such topics as leadership styles, coaching and motivating staff, effective communication, building relationships and conflict resolution. Leaders will assess their strengths, their preferred style of problem solving, and also how their style relates to other people’s styles, particularly those that are different from their own.
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Facilitating Successful Meetings
Have you ever left a meeting and said, “What a waste of time?” This workshop will provide you with the skills you need to run productive, informative and effective meetings. Discussion will centre on the types of meetings held, who should attend meetings and strategies to disseminate or gather information needed. Skill practice will focus on addressing difficult participants and how to keep your group energized.
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“Fish!” Philosophy©
The Fish philosophy was started by a fish market in Seattle Washington. They apply 4 simple elements into the work environment to create a fun and positive atmosphere for customers and employees to enjoy each day. The Fish principles can be tailored to everyone’s work and personal life each day: Play, Make their day, Be there and Choose your attitude before you go into work each day. This fun, interactive session helps to build action plans to motivate your staff by including them in the process.
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(The) Generation Gap
For the first time, four different generations are working side-by-side in the workplace. Generational differences affect everything from recruitment, team building, change, and motivation. With an overall staffing shortage you'll have to prepare your organization to succeed with a highly flexible and extremely age diverse workforce. This session will examine some of the best practices we've seen emerging in organizations responding to this challenge.
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Hiring The Best
95% of success involves choosing the right person with the right attitude to fit the organization. Reduce turnover, improve productivity and consistently hire top performers! When you choose the wrong job candidate, your organization pays the price. This workshop is designed to strengthen your interviewing skills. From planning an effective interview, to complying with employment law, to clearly assessing each candidate’s past performances in terms of future success…in just one day you’ll learn how to make every recruitment interview as productive, focused and successful as possible. Using behavioural based interviewing techniques, emphasis is placed on developing skills that will help you determine the suitability of prospective employees. top
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How to Avoid Being a Cocktail Weenie
If doing seven simple things could help you take the work out of networking, enhance your confidence and generate advice, support, feedback and development leads for growing your business, wouldn’t you want to do those things?
In this entertaining and informative session etiquette, expert Laurie Flasko will help you understand why the executive standing by the shrimp tree might leave having satisfied their appetite but they’ll have missed out on meeting key clients. This workshop will help you to develop the necessary tools to overcome your reservations, communicate effectively, and to make the most of each and every networking opportunity.
(Optional: Practice what you’ve learned, mix and mingle while enjoying some appetizers and wine. Consider including Wine Knowledge/Etiquette) Bon appetite!
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Keeping the Good Ones: Motivating People to Perform Their Best
Nearly every study, survey or book on the topic of recognizing & motivating staff will confirm that when employees are asked what they value at work, financial compensation ranks 4th, 5th and even 6th on their lists. Things like appreciation, recognition and feeling ‘in on things’ ranked highest because they made employees feel connected to their workplace and their bosses. This session focuses on providing management with the tools and skills needed to make a connection with each person on their team in order to discover their individual needs and keep them on board.
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Managing Change & Transition
When written in Chinese, the word for crisis is made up of two characters. One represents danger, the other represents opportunity. Change is inevitable. But when changes are made, many employees lack the broader knowledge of why new systems and structures are necessary. This workshop focuses on the stages of change and transition, strategies to deal with change and finding the opportunities that change can present. Overcoming resistance and looking at strategies to implement change in your organization will be addressed.
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Myers Briggs Type Indicator
Self-awareness is fundamental to good leadership, teamwork and customer service. One of the most widely respected and statistically valid instruments used for understanding others and ourselves is the Myers Briggs Type Indicator (MBTI). MBTI is an indispensable tool for pulling work teams together and creating better understanding of how to take advantage of individual strengths. The MBTI can be applied in the following ways:
- Developing Leadership Potential
- Developing Effective Teams
- Communication Skills
- Handling Conflict
- Customer Service
- Sales
- And much more.
© Myers-Briggs Type Indicator, MBTI and the MBTI logo are trademarks or registered trademarks of the Myers-Briggs Type Indicator Trust in the U.S. and other countries. top
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New Supervisor
A Company committed to continuous improvement is dependent upon a leadership group who will inspire and encourage their employees to be personally motivated to being the best. It has been said that Supervisors and Managers are hired on for their technical abilities. However, it has been proven that the success of the Supervisor or Manager is dependant upon his or her interpersonal abilities also known as “soft skills”. This workshop focuses on practical skills that will help new supervisors and managers succeed in their role. You’ll explore the fundamental responsibilities of new Supervisors including setting the atmosphere for team members to succeed, choosing the right attitude, setting standards of excellence, coaching and motivating employees. You’ll learn how to effectively move from a peer to a Supervisor and how to develop your unique leadership style for maximum impact. Learn how to empower your employees to become more productive, effective and committed team members!
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Performance Management
Simply put, performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Recognizing, valuing and developing an individuals’ input encourages strong performance, thus leading to profitability for the organization. The organization receives the management information it needs to progress and individuals realize the value of their participation in the process. This workshop will provide participants with a solid understanding of performance appraisal and how they can be used as performance management tool. Administered correctly, appraisals can both evaluate and motivate your employees. The session will help participants to recognize that Performance Appraisal is an ongoing process. The steps to objective appraisals will be discussed and practiced.
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Personal Effectiveness
In every facet of our lives there exists the opportunity to be more self aware and strive for greater personal effectiveness. Laurie Flasko Consulting recognized the connection between personal effectiveness and leadership qualities, and has developed a new workshop designed to push personal boundaries. This workshop employs a combination of self reflection and group discussion, to allow participants to develop their individual plan for success. Competencies will include an enhanced perception of core values, character, attitude, focus and perseverance – all contributing to a greater sense of confidence.
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Personality Dimensions©
Personality Dimensions is a personality inventory based on leading edge research into human motivation and behaviour, and helps to explain what motivates behavior in people with different personalities or temperaments. This self-discovery process assists in enhancing interpersonal skills, communication, team-building, and improved living and working environments. It helps employees build better relationships by understanding themselves and others better.
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(The) Power Lunch
- Convey CONFIDENCE
- Make a POSITIVE and lasting impression
- Tips for EFFECTIVE dinning conversations
- Deliver professional and EFFECTIVE introductions
- Increase your SOCIAL IQ
- Learn proper DINING ETIQUETTE
Many otherwise confident business people feel nervous in dining and social settings. When business is the priority, knowing how to conduct yourself in a polished professional way, in both casual and formal dining settings, helps you feel more confident and portrays competence and credibility to others. During this very entertaining and informative session, The Power Lunch workshop will teach you the basics of business dining, how to present yourself competently in formal situations and how to effectively mix business and pleasure. This seminar can be tailored to suit your networking needs. Whether it’s a breakfast meeting, a cocktail reception, or a more formalized dinner setting you will be prepared with the necessary tools for success.
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Presentations with Pizzazz
In today's highly competitive business environment, the ability to present yourself successfully is an absolute necessity for success. It is not sufficient to know what one ought to say, one must know how to say it. --Aristotle Chances are you can communicate successfully on an informal basis, but when it comes to presentations there are some added dimensions that must be considered. This workshop will provide you with the tools you need to make powerful presentations.
Deliver engaging presentations that get results. Increase your confidence and sense of control. Our presentation skills training include extensive coaching so that you walk out of the seminar a better presenter. Learn and practice proven techniques to motivate, teach and entertain your listeners. You will cut your prep time, reduce your stress, flavor your content, and enliven your delivery.
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Relationship Selling
The old saying, “Treat others the way you want to be treated.” has a new dimension when applying it in today’s service industry. Every customer has different wants, needs and problems. You will be successful if you give them what they want and not what you think they should want. A relationship with a customer means the difference between a one-time sale and a life-long partnership between the customer and your organization. This session teaches strategies that will improve your interactions with customers, including those necessary to establish and maintain rapport, and ultimately win the sale. This session will combine customized scenarios with skill practice, so participants complete the seminar with practical tools to use immediately in their sales process.
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Team Building
The focus of this workshop is on knowing yourself and how your behavior affects the actions of your team. You’ll learn the importance of team dynamics and how understanding others—their goals and values, needs and wants, comfort and stretch areas—can lead to more effective motivation, delegation, conflict resolution and overall team performance. This fun interactive workshop will give participants the opportunity to explore the vital aspects of team building in the workplace using Myers Briggs Type Indicator and Personality Dimensions. It will assist teams with group decision-making process, communication, building relationships and working together.
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Telephone Etiquette
The first 4-6 seconds of a call are critical in making a great first impression. Telephone etiquette can have a significant effect on your company’s ability to satisfy and keep customers. Each and every call is an opportunity to increase customer loyalty, win new customers and increase sales. This program teaches you everything you need to know about professional, polished telephone techniques.
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True Colors©
True Colours offers training to enhance interpersonal skills, communications, team-building, and improved living and working environments. It helps employees build better relationships by understanding themselves and others. These universal techniques are the result of research based on the psychological types of Dr. Carl Jung, Isabel Briggs-Meyers (MBTI), David Keirsey and Don Lowry. True Colors is easy to understand, remember and apply.
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Most of the training sessions above are one to two days in length however some can be restructured to half-day modules. All workshops can be combined and customized to meet your business needs.
For more information about these or any other training course or workshops, please contact Laurie Flasko Consulting at 905-357-2345.
We would be happy to discuss all of your training and development needs.
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Team Building Workshops
*All the workshops listed below are being held at White Oaks Conference Resort & Spa. White Oaks is a high end facility located in Niagara-On-The-Lake with state-of-the-art facilities.
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Shipwrecked
Shipwrecked is a program that pushes teams to new levels of synergy. The program requires teams to manage their time effectively, to plan, decision make, trust, create and communicate with one another on many levels. After understanding personality strengths and challenges in a team (using Myers Briggs Type Indicator) teams are faced with the difficult challenge of building a boat based on the assigned parameters, and with the earned materials – cardboard and duct tape. Most teams come in to the challenge/activity with an attitude that it just can’t be done!! How is your crew going to prove them wrong?
• For groups 2 – 250 people
• 3 – 4.5 hours
• Indoor and outdoor program (Races – Indoor Pool)
Goals: Communication, Visualization, Cooperation, Trust and Leadership
Location: White Oaks Conference Resort and Spa
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White Oaks Olympics
White Oaks Olympics will give your team the opportunity to find their Inner-Olympian. After understanding personality strengths and challenges in a team (using Myers Briggs Type Indicator) challenge your group with non-traditional activities focusing on leadership, trust, communication, analytical thinking and other skills sets while building team spirit. Challenges are created to encourage success regardless of their physical ability or level. This program can be run indoors or outdoors (with an indoor rain location).
• For groups 20 – 350 people
• 5 hours
• Indoors/Outdoors
Goals: Enhancing Communication, Trust and Competition vs. Collaboration
Location: White Oaks Conference Resort and Spa
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Pursuit
Pursuit will put your group dynamics to the test, with this quest through St. Catharines on foot. After understanding personality strengths and challenges in a team (using Myers Briggs Type Indicator) your team will compete in this fast paced footrace. Your team will have to decipher clues, solve puzzles, compete in team challenges, and move from checkpoint to checkpoint. Will your team be in HOT pursuit? Charge up your team with this awesome adventure!
• For groups 10 – 60 people
• Full day
• Outdoors in St. Catharines
Goals: Endurance, Time Management, Decision Making, Problem Solving and Leadership
Location: White Oaks Conference Resort and Spa
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Survival Of The Forest
Survival of the Forest takes place at Woodend Conservation Area on the Bruce Trail. After understanding personality strengths and challenges in a team (using Myers Briggs Type Indicator) teams work together to find all the necessities to survive in the forest using a map and group dynamic skills. Teams must make it through a number of teaming challenges along the route. Survival of the Forest can be modified to focus on fun competition or individual team development through a fully facilitated debriefing process. This program can be implemented all year round, Spring, summer, Fall and the best is Winter!
• For groups of 5 – 250 people
• Full day
• Outdoors @ Woodend Conservation Area
Goals: Cooperation, Leadership, Decision Making, Trust, Teamwork, Time Management and Problem Solving
Location: White Oaks Conference Resort and Spa
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Barrel Of Laughs
During Barrel of Laughs in which they have to completely give the wine a fresh look from top to bottom. After understanding personality strengths and challenges in a team (using Myers Briggs Type Indicator) teams are responsible for re-branding the wine and company, time management, creativity and presentation skills are put to the test. Utilizing marketing strategies, each group will put their persuasive presentation skills to the test by creating a 3 minute presentation to the “board” on why their wine should be the “fresh face”.
• For groups up to 75 people
• 6 hours (minimum)
• Indoors
Goals: Creativity, Teamwork, Time Management, Presentation Skills, Communication and Task Delegation
Location: White Oaks Conference Resort and Spa
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Navigate Niagara
Navigate Niagara is an adventurous program that takes place throughout the Niagara Region, exploring Niagara-on-the-Lake, Niagara Parkway and Niagara Falls. After understanding personality strengths and challenges in a team (using Myers Briggs Type Indicator) small teams of 2 – 5 in separate vehicles will work together retrieving clues and competing at events along the way in order to receive their next clue. Teams will visit historical, scenic and adventurous locations throughout the area, while battling off other teams and completing tasks!
• For groups 6 – 50 people
• 3 – 5 hours
• Outdoors in Niagara Region
Goals: Decision Making, Group Consensus and Following Direction
Location: White Oaks Conference Resort and Spa
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Missing Link
Are you the "Missing Link"? After understanding personality strengths and challenges in a team (using Myers Briggs Type Indicator) each team will be given various materials in which to design and create the most unique and challenging miniature golf hole. Groups will name their hole and determine the par level. Once completed, each team will then play through all the holes, while scoring each hole based on difficulty, creativity and overall playability. The winning team will be based on these scores combined with their teams’ average putting score.
• For groups up to 100 people
• 3 hours
• Indoors/Outdoors
Goals: Communication, Decision Making, Visualization, Teamwork, Peer Respect and Cooperation
Location: White Oaks Conference Resort and Spa
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Mystery on the Lake
This entertaining adventure in interactive theatre effectively promotes teamwork, interpersonal communication and group problem solving in a real life situation with tremendous take-away value. Providing participants with a unique and memorable learning experience, they are placed in situations where they must rely on group problem solving skills and the dynamics of active communication to search for clues, solve the puzzles and interact with the show's colourful characters (actors) to gain information and ultimately complete their quest as they make their way throughout the town.
• Multiple groups of 10-12 per show time may be accommodated
• Customized corporate group performances are available (typically a 2.5 hour activity)
• Outdoor activity in Niagara-on-the-Lake
Goals: Problem Solving, Group Decision Making, Group Communication and Group Consensus
Location: Niagara-on-the-Lake
Find out more information at MOTL.ca
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